Friday, December 2, 2011

No fix to the e-mail problem yet

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By Will Collette

The saga of the missing morning e-mail summaries continues into its second week. We now seem to have a largely localized problem. In the past several days, we have only heard from Cox internet subscribers that they are still not getting their daily e-mail summary.

Co-editor Tom Ferrio, whose technical skills keep Progressive Charlestown going, tried to devise an alternative system using a different route, but when he tested it, he discovered that this potential "fix" was also being blocked by Cox. Maybe the CCA (or Jim Mageau) knows somebody high up at Cox.

If you use a different internet provider and are not getting the daily summaries you signed up to get, please let us know by comment below, or through an e-mail to progressivecharlestown@gmail.com.


Meanwhile, we will continue to try to figure out what to do. I still have not heard back from Cox tech services (Cathy and I are Cox subscribers and we're in the same boat - I really LIKED to get those morning summaries, even though I wrote half the articles on the list).

If any of YOU out there have any ideas for either a fix or an alternative, please send us an e-mail.

If I sound frustrated about this, that's because I am. We try to give Charlestown the very best news, opinion and humor service we can, delivered in a user-friendly format. And we know how popular that daily summary is based on all the messages we've gotten about its absence.