Absent regulation, it's likely to get worse
Anjana Susarla, Michigan State University; Dam Hee Kim, University of Arizona, and Ethan Zuckerman, UMass Amherst
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| A cutout display at a protest highlighted the connection between social media and the real-world effects of misinformation. Caroline Brehman/CQ-Roll Call, Inc. via Getty Images |
To get a sense of what 2022 could hold, we asked three researchers about the evolution of misinformation on social media.
Absent regulation, misinformation will get worse
Anjana Susarla, Professor of Information Systems, Michigan State University
While misinformation has always existed in media – think of the Great Moon Hoax of 1835 that claimed life was discovered on the moon – the advent of social media has significantly increased the scope, spread and reach of misinformation. Social media platforms have morphed into public information utilities that control how most people view the world, which makes misinformation they facilitate a fundamental problem for society.
There are two primary challenges in addressing misinformation. The first is the dearth of regulatory mechanisms that address it. Mandating transparency and giving users greater access to and control over their data might go a long way in addressing the challenges of misinformation. But there’s also a need for independent audits, including tools that assess social media algorithms. These can establish how the social media platforms’ choices in curating news feeds and presenting content affect how people see information.
The second challenge is that racial and gender biases in algorithms used by social media platforms exacerbate the misinformation problem. While social media companies have introduced mechanisms to highlight authoritative sources of information, solutions such as labeling posts as misinformation don’t solve racial and gender biases in accessing information. Highlighting relevant sources of, for example, health information may only help users with greater health literacy and not people with low health literacy, who tend to be disproportionately minorities.
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| Carnegie Mellon University’s Justine Cassell discusses algorithmic bias at the World Economic Forum in 2019. World Economic Forum, CC BY-NC-SA |
Another problem is the need to look systematically at where users are finding misinformation. TikTok, for example, has largely escaped government scrutiny. What’s more, misinformation targeting minorities, particularly Spanish-language content, may be far worse than misinformation targeting majority communities.
I believe the lack of independent audits, lack of transparency in fact checking and the racial and gender biases underlying algorithms used by social media platforms suggest that the need for regulatory action in 2022 is urgent and immediate.
Growing divisions and cynicism
Dam Hee Kim, Assistant Professor of Communication, University of Arizona
“Fake news” is hardly a new phenomenon, yet its costs have reached another level in recent years. Misinformation concerning COVID-19 has cost countless lives all over the world. False and misleading information about elections can shake the foundation of democracy, for instance, by making citizens lose confidence in the political system. Research I conducted with S Mo Jones-Jang and Kate Kenski on misinformation during elections, some published and some in progress, has turned up three key findings.
The first is that the use of social media, originally designed to connect people, can facilitate social disconnection. Social media has become rife with misinformation. This leads citizens who consume news on social media to become cynical not only toward established institutions such as politicians and the media, but also toward fellow voters.
Second, politicians, the media and voters have become scapegoats for the harms of “fake news.” Few of them actually produce misinformation. Most misinformation is produced by foreign entities and political fringe groups who create “fake news” for financial or ideological purposes. Yet citizens who consume misinformation on social media tend to blame politicians, the media and other voters.
The third finding is that people who care about being properly informed are not immune to misinformation. People who prefer to process, structure and understand information in a coherent and meaningful way become more politically cynical after being exposed to perceived “fake news” than people who are less politically sophisticated.
These critical thinkers become frustrated by having to process so much false and misleading information. This is troubling because democracy depends on the participation of engaged and thoughtful citizens.
Looking ahead to 2022, it’s important to address this cynicism. There has been much talk about media literacy interventions, primarily to help the less politically sophisticated. In addition, it’s important to find ways to explain the status of “fake news” on social media, specifically who produces “fake news,” why some entities and groups produce it, and which Americans fall for it. This could help keep people from growing more politically cynical.
Rather than blaming each other for the harms of “fake news” produced by foreign entities and fringe groups, people need to find a way to restore confidence in each other. Blunting the effects of misinformation will help with the larger goal of overcoming societal divisions.
Propaganda by another name
Ethan Zuckerman, Associate Professor of Public Policy, Communication, and Information, UMass Amherst
I expect the idea of misinformation will shift into an idea of propaganda in 2022, as suggested by sociologist and media scholar Francesca Tripodi in her forthcoming book, “The Propagandist’s Playbook.” Most misinformation is not the result of innocent misunderstanding. It’s the product of specific campaigns to advance a political or ideological agenda.
Once you understand that Facebook and other platforms are the battlegrounds on which contemporary political campaigns are fought, you can let go of the idea that all you need are facts to correct people’s misapprehensions. What’s going on is a more complex mix of persuasion, tribal affiliation and signaling, which plays out in venues from social media to search results.
As the 2022 elections heat up, I expect platforms like Facebook will reach a breaking point on misinformation because certain lies have become political speech central to party affiliation. How do social media platforms manage when false speech is also political speech?
Anjana Susarla, Professor of Information Systems, Michigan State University; Dam Hee Kim, Assistant Professor of Communication, University of Arizona, and Ethan Zuckerman, Associate Professor of Public Policy, Communication, and Information, UMass Amherst
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